At BrickDrop.co, we diligently ensure that every necessary piece is included in your set, but occasionally, oversights can happen. This is not uncommon, even with brand new sets directly from Lego®.
Should you find any pieces missing from your set upon arrival, please use our Contact Us page to let us know. It's helpful if you can specify the type, color, and quantity of the missing pieces. This information allows us to quickly address the issue and replenish your set.
Identify The Missing Pieces
To identify missing pieces, Lego® provides this informative article, and several resources:
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The final pages of any physical instruction booklet list the inventory of pieces for that set.
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Digital instruction PDFs also have a piece inventory on their last pages.
Additionally, BrickDrop.co offers a feature that leverages community-sourced data from Rebrickable.com. This tool simplifies the process of identifying missing pieces. To use it, navigate to the product page of the set on BrickDrop.co, locate the Parts List section, and click on the link to view the set's piece inventory.
Tell Us What You Are Missing
For reporting missing pieces, please visit our Contact Us page and provide details about the missing items, including their type, color, and quantity. This information is crucial for us to assist you effectively.
In the unusual circumstance where a significant number of pieces are missing, we may opt to replace the entire set instead of individual pieces. In such cases, we will provide you with an identical or a similar set as a replacement. Please note that all replacements, whether individual pieces or entire sets, will be shipped to you at no additional cost.
When you receive replacement pieces, we kindly request that you integrate them into the original set before returning it to us. This ensures that the set is complete for future users.
Our goal is to resolve these issues swiftly and efficiently, ensuring your building experience remains uninterrupted and enjoyable. We appreciate your cooperation in helping us maintain the quality and completeness of our Lego® sets.